{"id":441,"date":"2025-03-18T06:46:49","date_gmt":"2025-03-18T06:46:49","guid":{"rendered":"https:\/\/vapesaler.com\/?page_id=441"},"modified":"2025-05-18T03:42:57","modified_gmt":"2025-05-18T03:42:57","slug":"product-warranty","status":"publish","type":"page","link":"https:\/\/vapesaler.com\/cs\/podpora\/zaruka-na-vyrobek","title":{"rendered":"Z\u00e1ruka na v\u00fdrobek"},"content":{"rendered":"

Jsme autorizovanou agenturou v\u0161ech zna\u010dek a m\u016f\u017eeme zaru\u010dit, \u017ee v\u0161echny v\u00fdrobky z tov\u00e1ren \u00fasp\u011b\u0161n\u011b pro\u0161ly kontrolou kvality.<\/p>\n

Po obdr\u017een\u00ed objedn\u00e1vky nejprve pe\u010dliv\u011b zkontrolujte bal\u00ed\u010dek a v\u0161echny polo\u017eky, abyste se ujistili, zda mohou dob\u0159e fungovat.<\/p>\n

Pokud je n\u011bco v nepo\u0159\u00e1dku, v\u017edy to chceme \u0159e\u0161it profesion\u00e1ln\u011b, aby byli na\u0161i z\u00e1kazn\u00edci s n\u00e1kupem u n\u00e1s spokojeni.<\/p>\n

 <\/p>\n

Z\u00e1ruka 3 dn\u016f p\u0159i p\u0159\u00edjezdu (DOA)<\/div>\n

Na v\u0161echny polo\u017eky v n\u00e1sleduj\u00edc\u00edch podm\u00ednk\u00e1ch poskytujeme z\u00e1ruku 3 dn\u016f p\u0159i p\u0159\u00edchodu (DOA). Kontaktujte n\u00e1s pros\u00edm prost\u0159ednictv\u00edm service@vapesaler.com do 72 hodin a po\u017e\u00e1dejte o poprodejn\u00ed pomoc.<\/p>\n

-Jednor\u00e1zov\u00e9 sady \/ \u00fanik E-juice<\/p>\n

-Rozbit\u00e9 sklo\/obrazovka<\/p>\n

-Jin\u00e9 po\u0161kozen\u00e9 podm\u00ednky p\u0159i p\u0159\u00edjezdu<\/p>\n

-Nefunguje p\u0159i prvn\u00edm pou\u017eit\u00ed (nelze nab\u00edt, unik\u00e1 rozpra\u0161ova\u010d atd.)<\/p>\n

 <\/p>\n

Z\u00e1ruka 3 m\u011bs\u00edce<\/div>\n

Na na\u0161e produkty m\u00e1me ur\u010ditou z\u00e1ru\u010dn\u00ed dobu od data p\u016fvodn\u00edho n\u00e1kupu, na baterie a mody se obvykle vztahuje 3m\u011bs\u00ed\u010dn\u00ed z\u00e1ruka, pe\u010dliv\u011b si pros\u00edm prohl\u00e9dn\u011bte sekci Z\u00e1ruka v popisu polo\u017eky.<\/p>\n

 <\/p>\n

Odm\u00edtnout<\/div>\n

1. Na n\u00e1sleduj\u00edc\u00ed typy v\u00fdrobk\u016f se nevztahuje na\u0161e 3m\u011bs\u00ed\u010dn\u00ed z\u00e1ruka (v p\u0159\u00edpad\u011b DOA n\u00e1s pros\u00edm kontaktujte do 72 hodin po doru\u010den\u00ed):<\/p>\n

-Atomiz\u00e9ry - nap\u0159\u00edklad RDA a n\u00e1dr\u017ee<\/p>\n

-Jednor\u00e1zov\u00e9 vape<\/p>\n

-E-Liquids<\/p>\n

-V\u00fdm\u011bnn\u00e9 pody<\/p>\n

-V\u00fdm\u011bnn\u00e9 c\u00edvky<\/p>\n

-N\u00e1hradn\u00ed d\u00edly - Drip Tips, skla, O-krou\u017eky, n\u00e1stroje atd.<\/p>\n

-Konopn\u00e9 produkty<\/p>\n

-Nab\u00edjec\u00ed baterie<\/p>\n

C\u00edvka je spot\u0159ebn\u00ed materi\u00e1l, na kter\u00fd se po vy\u010derp\u00e1n\u00ed nevztahuje z\u00e1ruka.<\/p>\n

 <\/p>\n

2. Na um\u011bl\u00e9 po\u0161kozen\u00ed a probl\u00e9my zp\u016fsoben\u00e9 nespr\u00e1vn\u00fdm pou\u017e\u00edv\u00e1n\u00edm se z\u00e1ruka nevztahuje.<\/p>\n

-Chybou u\u017eivatele (p\u00e1d, po\u0161kozen\u00ed vodou, nespr\u00e1vn\u00e1 nab\u00edje\u010dka atd.)<\/p>\n

-Ztracen\u00e9\/odcizen\u00e9 za\u0159\u00edzen\u00ed<\/p>\n

-rozbit\u00e1 za\u0159\u00edzen\u00ed (shozen\u00e1 z velk\u00e9 vzd\u00e1lenosti)<\/p>\n

-Zlomen\u00fd slot na \u0161\u0148\u016frku<\/p>\n

 <\/p>\n

3.Jak\u00e9koli prask\u00e1n\u00ed hardwaru, \u00fapravy jsou na va\u0161e vlastn\u00ed riziko, ztr\u00e1c\u00ed platnost z\u00e1ruky.<\/p>\n

 <\/p>\n

V\u00fdm\u011bnn\u00e9 podm\u00ednky<\/div>\n

R\u00e1di se budeme zab\u00fdvat jak\u00fdmikoliv obavami, kter\u00e9 m\u016f\u017eete m\u00edt v souvislosti s obdr\u017een\u00edm<\/p>\n

Vadn\u00e1 polo\u017eka<\/p>\n

Rozbit\u00e1 polo\u017eka<\/p>\n

Zbo\u017e\u00ed neodpov\u00edd\u00e1 popisu nebo objedn\u00e1vce.<\/p>\n

Pokud se setk\u00e1te s n\u011bkterou z v\u00fd\u0161e uveden\u00fdch situac\u00ed, kontaktujte pros\u00edm z\u00e1kaznick\u00fd servis do 48 hodin od obdr\u017een\u00ed objedn\u00e1vky na adrese service@vapesaler.com.<\/p>\n

a urychlen\u00ed procesu postupujte podle n\u00ed\u017ee uveden\u00fdch pokyn\u016f. Uve\u010fte pros\u00edm:<\/p>\n

Objednac\u00ed \u010d\u00edslo.<\/p>\n

N\u00e1zev produktu.<\/p>\n

S\u00e9riov\u00e9 \u010d\u00edslo.<\/p>\n

Podrobn\u00fd popis probl\u00e9mu.<\/p>\n

Jak\u00e9 kroky jste ji\u017e podnikli k vy\u0159e\u0161en\u00ed probl\u00e9mu. ( V p\u0159\u00edpad\u011b vadn\u00fdch polo\u017eek doporu\u010dujeme pou\u017e\u00edt na\u0161e navrhovan\u00e1 \u0159e\u0161en\u00ed na str\u00e1nce s nej\u010dast\u011bj\u0161\u00edmi dotazy a pokusit se probl\u00e9m nejprve vy\u0159e\u0161it.)<\/p>\n

Video\/odkaz na video nebo obr\u00e1zek.<\/p>\n

Pozn\u00e1mka:<\/b><\/p>\n

1) Video\/video odkaz nebo obr\u00e1zek mus\u00ed b\u00fdt p\u0159\u00edmo k v\u011bci a jasn\u011b ukazovat probl\u00e9m.<\/p>\n

2) S\u00e9riov\u00e9 \u010d\u00edslo je povinn\u00e9.<\/p>\n

Obr\u00e1zky jsou vy\u017eadov\u00e1ny ke kontrole, aby bylo mo\u017en\u00e9 ur\u010dit, zda je vr\u00e1cen\u00ed pen\u011bz nebo op\u011btovn\u00e9 zasl\u00e1n\u00ed zp\u016fsobil\u00e9. Pokud nejsou poskytnuty sn\u00edmky, z\u00e1le\u017e\u00ed pouze na uv\u00e1\u017een\u00ed zprost\u0159edkovatele a poskytnut\u00fdch podrobnostech, zda je vr\u00e1cen\u00ed pen\u011bz pou\u017eiteln\u00e9, vr\u00e1cen\u00ed pen\u011bz nen\u00ed zaru\u010deno, pokud nejsou poskytnuty d\u016fkazy o fotografi\u00edch.<\/p>\n

Poskytnut\u00e9 \u00fadaje n\u00e1\u0161 t\u00fdm prov\u011b\u0159\u00ed a bude postupovat nezbytn\u00fdm zp\u016fsobem. N\u00e1\u0161 z\u00e1kaznick\u00fd servis v\u00e1m potvrd\u00ed, zda je nutn\u00e9 zbo\u017e\u00ed vr\u00e1tit a na jakou adresu jej m\u016f\u017eete vr\u00e1tit.<\/p>\n

*P\u0159epravn\u00e9 za vr\u00e1cen\u00ed v\u00fdrobku zp\u011bt hrad\u00ed z\u00e1kazn\u00edk a je nevratn\u00e9, s v\u00fdjimkou p\u0159\u00edpad\u016f, kdy dojde k DOA do 3 dn\u016f.<\/p>\n

*P\u0159i zp\u011btn\u00e9 p\u0159eprav\u011b je z\u00e1kazn\u00edk zodpov\u011bdn\u00fd za ve\u0161ker\u00e9 celn\u00ed poplatky, cla nebo tarify b\u011bhem n\u00e1vratu zbo\u017e\u00ed do na\u0161eho skladu.<\/p>\n

*V p\u0159\u00edpad\u011b v\u00fdm\u011bny se doba zpracov\u00e1n\u00ed vym\u011bn\u011bn\u00e9ho zbo\u017e\u00ed pohybuje mezi 3-5 pracovn\u00edmi dny po obdr\u017een\u00ed va\u0161eho zbo\u017e\u00ed zp\u011bt a z\u00e1vis\u00ed na skladov\u00e9 dostupnosti.<\/p>\n

 <\/p>\n

Chyb\u011bj\u00edc\u00ed polo\u017eky v balen\u00ed<\/div>\n

M\u00e1me jistotu, \u017ee ka\u017ed\u00e1 objedn\u00e1vka prob\u011bhne rychle a spr\u00e1vn\u011b. Ka\u017edou objedn\u00e1vku kontroluj\u00ed nejm\u00e9n\u011b 3 pracovn\u00edci. Zaznamen\u00e1v\u00e1me informace o hmotnosti objedn\u00e1vky. U n\u011bkter\u00fdch speci\u00e1ln\u00edch objedn\u00e1vek po\u0159izujeme p\u0159ed odesl\u00e1n\u00edm fotografie. N\u011bkdy jsou polo\u017eky odes\u00edl\u00e1ny v rozd\u011blen\u00fdch bal\u00ed\u010dc\u00edch z d\u016fvodu mo\u017enost\u00ed skladu. P\u0159ed podpisem bal\u00edku nezapome\u0148te bal\u00edk otev\u0159\u00edt a pe\u010dliv\u011b zkontrolovat jeho obsah.<\/p>\n

N\u011bkdy v\u0161ak m\u016f\u017ee doj\u00edt k omylu, pokud v bal\u00ed\u010dku chyb\u00ed n\u011bjak\u00e1 polo\u017eka, doporu\u010dujeme zkontrolovat zpr\u00e1vu o potvrzen\u00ed objedn\u00e1vky a kontaktovat n\u00e1\u0161 z\u00e1kaznick\u00fd servis prost\u0159ednictv\u00edm service@vapesaler.com do 48 hodin:<\/p>\n

1. Uve\u010fte \u010d\u00edslo objedn\u00e1vky a n\u00e1zev chyb\u011bj\u00edc\u00ed polo\u017eky ( sku number ).<\/p>\n

2. Za\u0161lete n\u00e1m pros\u00edm jasnou fotografii vn\u011bj\u0161\u00edho obalu, v\u0161ech viditeln\u00fdch p\u0159epravn\u00edch \u0161t\u00edtk\u016f a (p\u0159\u00edpadn\u011b) obdr\u017een\u00e9 polo\u017eky.<\/p>\n

Mo\u017en\u00e1 \u0159e\u0161en\u00ed<\/p>\n

*Pokud n\u011bjak\u00e1 polo\u017eka chyb\u00ed, za\u0161leme chyb\u011bj\u00edc\u00ed polo\u017eku\/p\u0159\u00edslu\u0161enstv\u00ed zdarma v z\u00e1ru\u010dn\u00ed dob\u011b.<\/p>\n

*P\u0159\u00edpadn\u011b pro v\u00e1s m\u016f\u017eeme zajistit vr\u00e1cen\u00ed pen\u011bz za chyb\u011bj\u00edc\u00ed polo\u017eku.<\/p>\n

 <\/p>\n

Podm\u00ednky vr\u00e1cen\u00ed pen\u011bz<\/div>\n

(1) V\u0161echny polo\u017eky, kter\u00e9 chcete vr\u00e1tit a z\u00edskat n\u00e1hradu, n\u00e1s mus\u00edte kontaktovat p\u0159\u00edmo e-mailem.<\/p>\n

E-mailov\u00e1 adresa: service@vapesaler.com<\/p>\n

(2) Polo\u017eky ve va\u0161\u00ed objedn\u00e1vce, kter\u00e9 jsme neodeslali, budou vr\u00e1ceny do 24-48 pracovn\u00edch hodin pot\u00e9, co obdr\u017e\u00edme va\u0161i od\u016fvodn\u011bnou \u017e\u00e1dost.<\/p>\n

(3) Polo\u017eky ve va\u0161\u00ed objedn\u00e1vce, kter\u00e9 jsme ji\u017e odeslali, budou vr\u00e1ceny pot\u00e9, co je obdr\u017e\u00edme od v\u00e1s nebo od p\u0159epravce.<\/p>\n

(4) Polo\u017eky ve va\u0161\u00ed objedn\u00e1vce, kter\u00e9 jste obdr\u017eeli, mus\u00ed b\u00fdt vr\u00e1ceny pot\u00e9, co od v\u00e1s obdr\u017e\u00edme polo\u017eky a zkontrolujeme, zda jsou dobr\u00e9 a origin\u00e1ln\u00ed.<\/p>\n

V p\u0159\u00edpad\u011b vr\u00e1cen\u00ed pen\u011b\u017eenky v obchod\u011b po\u010dkejte 24 hodin, ne\u017e se kredit objev\u00ed na va\u0161em \u00fa\u010dtu vapesaler.com.<\/p>\n

V p\u0159\u00edpad\u011b vr\u00e1cen\u00ed pen\u011bz z p\u016fvodn\u00edho platebn\u00edho \u00fa\u010dtu po\u010dkejte 7-14 pracovn\u00edch dn\u00ed, ne\u017e se pen\u00edze objev\u00ed na \u00fa\u010dtu va\u0161\u00ed kreditn\u00ed karty. Pro v\u00edce informac\u00ed o vr\u00e1cen\u00ed pen\u011bz se pros\u00edm obra\u0165te na spole\u010dnost, kter\u00e1 vydala va\u0161i platebn\u00ed kartu, abyste z\u00edskali dal\u0161\u00ed podrobnosti.<\/p>","protected":false},"excerpt":{"rendered":"

We are authorized agency of all brands and can guarantee all products from factories have successfully passed QC inspection. Once the order has been received, please at first check the package and all items carefully to make sure whether they can work well. If there is something wrong, we always would like to handle it […]\n","protected":false},"author":2,"featured_media":0,"parent":148,"menu_order":4,"comment_status":"closed","ping_status":"closed","template":"page-blank-sub-nav-vertical.php","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-441","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/pages\/441","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/comments?post=441"}],"version-history":[{"count":0,"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/pages\/441\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/pages\/148"}],"wp:attachment":[{"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/media?parent=441"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}