{"id":148,"date":"2025-02-27T08:48:36","date_gmt":"2025-02-27T08:48:36","guid":{"rendered":"https:\/\/vapesaler.com\/?page_id=148"},"modified":"2025-05-16T09:51:37","modified_gmt":"2025-05-16T09:51:37","slug":"support","status":"publish","type":"page","link":"https:\/\/vapesaler.com\/cs\/podpora","title":{"rendered":"Podpora"},"content":{"rendered":"<div class=\"searchform-wrapper ux-search-box relative form-flat is-normal\"><form role=\"search\" method=\"get\" class=\"searchform\" action=\"https:\/\/vapesaler.com\/cs\/\" data-trp-original-action=\"https:\/\/vapesaler.com\/cs\/\">\n\t<div class=\"flex-row relative\">\n\t\t\t\t\t\t<div class=\"flex-col flex-grow\">\n\t\t\t<label class=\"screen-reader-text\" for=\"woocommerce-product-search-field-0\" data-no-translation=\"\" data-trp-gettext=\"\">Hledat:<\/label>\n\t\t\t<input type=\"search\" id=\"woocommerce-product-search-field-0\" class=\"search-field mb-0\" placeholder=\"Vyhled\u00e1v\u00e1n\u00ed\u2026\" value=\"\" name=\"s\" data-no-translation-placeholder=\"\" \/>\n\t\t\t<input type=\"hidden\" name=\"post_type\" value=\"product\" \/>\n\t\t\t\t\t<\/div>\n\t\t<div class=\"flex-col\">\n\t\t\t<button type=\"submit\" value=\"Vyhled\u00e1v\u00e1n\u00ed\" class=\"ux-search-submit submit-button secondary button  icon mb-0\" aria-label=\"Odeslat\" data-no-translation-value=\"\">\n\t\t\t\t<i class=\"icon-search\" ><\/i>\t\t\t<\/button>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"live-search-results text-left z-top\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"cs\"\/><\/form>\n<\/div>\n\t<div id=\"gap-630063469\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-630063469 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-normal\"><b><\/b><span class=\"section-title-main\" >Objedn\u00e1vka a vyd\u00e1n\u00ed z\u00e1sob<\/span><b><\/b><\/h3><\/div>\n<div class=\"accordion\">\n\t<div id=\"accordion-2696288171\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2696288171-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-change-the-item-if-i-placed-the-wrong-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2696288171-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Jak mohu zm\u011bnit polo\u017eku, pokud jsem zadal \u0161patnou objedn\u00e1vku?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2696288171-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2696288171-label\" >\n\t\t\t\n<p>Z\u00e1kazn\u00edk nem\u016f\u017ee zm\u011bnit polo\u017eku v objedn\u00e1vce po dokon\u010den\u00ed platby. Obra\u0165te se pros\u00edm na n\u00e1\u0161 z\u00e1kaznick\u00fd servis, kter\u00fd v\u00e1m ji pom\u016f\u017ee zm\u011bnit. Vezm\u011bte v\u0161ak pros\u00edm na v\u011bdom\u00ed, \u017ee v\u00e1m m\u016f\u017eeme pomoci zm\u011bnit polo\u017eku pouze p\u0159edt\u00edm, ne\u017e z\u00e1silku zpracov\u00e1v\u00e1 p\u0159epravn\u00ed spole\u010dnost. Pokud dojde k rozd\u00edlu v cen\u011b, bu\u010f v\u00e1m ji vr\u00e1t\u00edme po odesl\u00e1n\u00ed objedn\u00e1vky, nebo v\u00e1s po\u017e\u00e1d\u00e1me o jej\u00ed zaplacen\u00ed, pokud je nov\u00e1 polo\u017eka dra\u017e\u0161\u00ed. Odesl\u00e1n\u00ed m\u016f\u017eeme zajistit a\u017e po obdr\u017een\u00ed kompletn\u00ed platby.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3022554191\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3022554191-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-cancel-the-order?\" aria-expanded=\"false\" aria-controls=\"accordion-3022554191-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Jak zru\u0161it objedn\u00e1vku?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3022554191-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3022554191-label\" >\n\t\t\t\n<p>Z\u00e1kazn\u00edk m\u016f\u017ee nezaplacenou objedn\u00e1vku zru\u0161it, pokud ji ji\u017e nechce. Po dokon\u010den\u00ed platby m\u016f\u017ee z\u00e1kazn\u00edk kontaktovat n\u00e1\u0161 z\u00e1kaznick\u00fd servis, kter\u00fd mu pom\u016f\u017ee zru\u0161it objedn\u00e1vku je\u0161t\u011b p\u0159ed jej\u00edm zpracov\u00e1n\u00edm p\u0159epravn\u00ed spole\u010dnost\u00ed. Jakmile je z\u00e1silka odesl\u00e1na, nikdo nem\u016f\u017ee v takov\u00fdch p\u0159\u00edpadech objedn\u00e1vku zru\u0161it.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3838779049\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3838779049-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-know-if-the-item-can-be-sent-to-my-country\" aria-expanded=\"false\" aria-controls=\"accordion-3838779049-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Jak mohu zjistit, zda lze zbo\u017e\u00ed zaslat do m\u00e9 zem\u011b?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3838779049-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3838779049-label\" >\n\t\t\t\n<p>Vapesaler nab\u00edz\u00ed zp\u016fsoby p\u0159epravy, kter\u00fdmi se lze dostat do v\u011bt\u0161iny zem\u00ed sv\u011bta. Nejprve se v\u0161ak ujist\u011bte, \u017ee e-cigarety a e-liquidy jsou ve va\u0161\u00ed zemi povoleny k dovozu. P\u0159idejte si zbo\u017e\u00ed do ko\u0161\u00edku a po vypln\u011bn\u00ed dodac\u00ed adresy b\u011bhem objedn\u00e1vky m\u016f\u017eete zkontrolovat v\u0161echny dostupn\u00e9 zp\u016fsoby dopravy.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2762323614\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2762323614-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-get-free-shipping\" aria-expanded=\"false\" aria-controls=\"accordion-2762323614-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Jak mohu z\u00edskat dopravu zdarma<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2762323614-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2762323614-label\" >\n\t\t\t\n<p>Nab\u00edz\u00edme dopravu zdarma pouze pro n\u011bkter\u00e9 oblasti\uff0c V sou\u010dasn\u00e9 dob\u011b nab\u00edz\u00edme pouze dopravu doporu\u010denou leteckou po\u0161tou zdarma. Z\u00e1kazn\u00edk m\u016f\u017ee zkontrolovat informace o po\u0161tovn\u00e9m b\u011bhem objedn\u00e1vky.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-757165024\" class=\"accordion-item\">\n\t\t<a id=\"accordion-757165024-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-payment-is-accepted,-when-will-the-order-be-shipped-out?\" aria-expanded=\"false\" aria-controls=\"accordion-757165024-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Moje platba byla p\u0159ijata, kdy bude objedn\u00e1vka odesl\u00e1na?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-757165024-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-757165024-label\" >\n\t\t\t\n<p>U v\u011bt\u0161iny objedn\u00e1vek jsme schopni zajistit odesl\u00e1n\u00ed do 48 hodin po obdr\u017een\u00ed kompletn\u00ed platby.Pokud bohu\u017eel zakoupen\u00e9 zbo\u017e\u00ed nen\u00ed skladem, n\u00e1\u0161 z\u00e1kaznick\u00fd servis v\u00e1s bude kontaktovat, aby v\u00e1s informoval o p\u0159edpokl\u00e1dan\u00e9 dob\u011b odesl\u00e1n\u00ed a nab\u00eddl \u0159e\u0161en\u00ed.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1438998285\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1438998285-label\" class=\"accordion-title plain\" href=\"#accordion-item-my-payment-is-accepted,-when-will-the-order-be-shipped-out?\" aria-expanded=\"false\" aria-controls=\"accordion-1438998285-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Moje platba byla p\u0159ijata, kdy bude objedn\u00e1vka odesl\u00e1na?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1438998285-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1438998285-label\" >\n\t\t\t\n<p>U v\u011bt\u0161iny objedn\u00e1vek jsme schopni zajistit odesl\u00e1n\u00ed do 48 hodin po obdr\u017een\u00ed kompletn\u00ed platby.Pokud bohu\u017eel zakoupen\u00e9 zbo\u017e\u00ed nen\u00ed skladem, n\u00e1\u0161 z\u00e1kaznick\u00fd servis v\u00e1s bude kontaktovat, aby v\u00e1s informoval o p\u0159edpokl\u00e1dan\u00e9 dob\u011b odesl\u00e1n\u00ed a nab\u00eddl \u0159e\u0161en\u00ed.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-11055001\" class=\"accordion-item\">\n\t\t<a id=\"accordion-11055001-label\" class=\"accordion-title plain\" href=\"#accordion-item-if-the-item-is-not-in-stock-after-placing-the-order\" aria-expanded=\"false\" aria-controls=\"accordion-11055001-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Pokud polo\u017eka nen\u00ed po zad\u00e1n\u00ed objedn\u00e1vky skladem.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-11055001-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-11055001-label\" >\n\t\t\t\n<p>Skladov\u00e1 dostupnost polo\u017eky m\u016f\u017ee b\u00fdt kdykoli aktualizov\u00e1na a zm\u011bn\u011bna v d\u016fsledku popularity a\/nebo omezen\u00ed dod\u00e1vek n\u011bkter\u00fdch produkt\u016f.Pokud se polo\u017eka stane skladem, doporu\u010dujeme d\u00e1t j\u00ed na zpracov\u00e1n\u00ed je\u0161t\u011b 3-7 pracovn\u00edch dn\u016f.<br \/>\nPokud se polo\u017eka stane nedostupnou, doporu\u010dujeme vybrat si n\u00e1hradu na webov\u00fdch str\u00e1nk\u00e1ch nebo zv\u00e1\u017eit zru\u0161en\u00ed polo\u017eky a vr\u00e1cen\u00ed pen\u011bz.Nev\u00e1hejte kontaktovat n\u00e1\u0161 z\u00e1kaznick\u00fd servis a informujte n\u00e1s o sv\u00e9m rozhodnut\u00ed.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1385643346\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1385643346-label\" class=\"accordion-title plain\" href=\"#accordion-item-i-was-sent-a-tracking-number,-but-the-tracking-site-shows-that-an-electronic-information-received.-what-is-the-status-of-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-1385643346-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Bylo mi zasl\u00e1no sledovac\u00ed \u010d\u00edslo, ale sledovac\u00ed str\u00e1nky ukazuj\u00ed, \u017ee elektronick\u00e1 informace obdr\u017eel. Jak\u00fd je stav m\u00e9 objedn\u00e1vky?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1385643346-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1385643346-label\" >\n\t\t\t\n<p>Vezm\u011bte pros\u00edm na v\u011bdom\u00ed, \u017ee mezi skenov\u00e1n\u00edm ud\u00e1losti a aktualizovan\u00fdmi informacemi p\u0159epravn\u00ed spole\u010dnosti na internetu m\u016f\u017ee doj\u00edt ke zpo\u017ed\u011bn\u00ed.<\/p>\n<p>Neznamen\u00e1 to v\u0161ak, \u017ee jsme bal\u00ed\u010dek neodeslali, pokud je v\u00fdsledkem sledov\u00e1n\u00ed, \u017ee \u010d\u00edslo nelze nal\u00e9zt nebo \u017ee na str\u00e1nk\u00e1ch pro sledov\u00e1n\u00ed z\u00e1silky je elektronick\u00e1 informace. Sledovac\u00ed \u00fadaje obdr\u017e\u00edme unmber pot\u00e9, co je bal\u00ed\u010dek odesl\u00e1n p\u0159epravn\u00ed spole\u010dnosti. V t\u00e9to situaci doporu\u010dujeme sledovat z\u00e1silku online znovu o n\u011bkolik dn\u00ed pozd\u011bji. Pokud tento stav trv\u00e1 d\u00e9le ne\u017e t\u0159i pracovn\u00ed dny po obdr\u017een\u00ed sledovac\u00edho \u010d\u00edsla, kontaktujte n\u00e1s a my v\u00e1m pom\u016f\u017eeme zkontrolovat stav u p\u0159epravn\u00ed spole\u010dnosti.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3361982749\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3361982749-label\" class=\"accordion-title plain\" href=\"#accordion-item-if-item(s)-is\/are-missing-\/incorrect-item-\/broken-item-is-received-in-the-delivered-package\" aria-expanded=\"false\" aria-controls=\"accordion-3361982749-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"P\u0159epnout\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Pokud v doru\u010den\u00e9m bal\u00ed\u010dku chyb\u00ed\/chyb\u00ed\/je rozbit\u00e1 polo\u017eka.<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3361982749-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3361982749-label\" >\n\t\t\t\n<p>Pokud se setk\u00e1te s n\u011bkterou z v\u00fd\u0161e uveden\u00fdch situac\u00ed, postupujte podle n\u00ed\u017ee uveden\u00fdch pokyn\u016f:<\/p>\n<p>*Zkontrolujte stav sv\u00e9 objedn\u00e1vky na Vapesaler a zjist\u011bte, zda jste od Vapesaler obdr\u017eeli n\u011bjak\u00e9 e-maily o objedn\u00e1vce. Je mo\u017en\u00e9, \u017ee jsme va\u0161i objedn\u00e1vku rozd\u011blili na v\u00edce dod\u00e1vek, abychom v\u0161e urychlili.<\/p>\n<p>* Kontaktujte n\u00e1\u0161 z\u00e1kaznick\u00fd servis a podrobn\u011b popi\u0161te probl\u00e9m: Uve\u010fte \u010d\u00edslo sv\u00e9 objedn\u00e1vky, jasn\u011b popi\u0161te, kter\u00e1 polo\u017eka (polo\u017eky) chyb\u00ed\/je nespr\u00e1vn\u00e1\/po\u0161kozen\u00e1, a poskytn\u011bte pot\u0159ebn\u00e9 fotografie nebo video, kter\u00e9 probl\u00e9m jasn\u011b zobraz\u00ed. M\u016f\u017eeme prov\u00e9st k\u0159\u00ed\u017eovou kontrolu na\u0161ich vnit\u0159n\u00edch z\u00e1znam\u016f.<\/p>\n<p>*N\u011bkdy m\u016f\u017ee b\u00fdt pro \u0161et\u0159en\u00ed a od\u0161kodn\u011bn\u00ed vy\u017eadov\u00e1n reklama\u010dn\u00ed spis od m\u00edstn\u00ed po\u0161ty nebo p\u0159epravn\u00ed spole\u010dnosti. Jakmile potvrd\u00edme, \u017ee do\u0161lo k chyb\u011b p\u0159i vy\u0159izov\u00e1n\u00ed objedn\u00e1vky, m\u016f\u017eeme nab\u00eddnout plnou kompenzaci chyb\u011bj\u00edc\u00ed polo\u017eky (polo\u017eek).<\/p>\n<p>*P\u0159edpokl\u00e1d\u00e1me, \u017ee nespr\u00e1vn\u00e1\/po\u0161kozen\u00e1 polo\u017eka (polo\u017eky) je (jsou) st\u00e1le v z\u00e1ruce a nebyla (nebyly) fyzicky po\u0161kozena (po\u0161kozeny), m\u016f\u017eete n\u00e1m polo\u017eku (polo\u017eky) vr\u00e1tit podle pokyn\u016f na\u0161eho z\u00e1kaznick\u00e9ho servisu. N\u00e1hrada poplatku za zp\u011btn\u00e9 zasl\u00e1n\u00ed bude provedena podle \u00fadaj\u016f v na\u0161\u00ed z\u00e1ruce a vr\u00e1cen\u00ed zbo\u017e\u00ed.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-sub-nav-vertical.php","meta":{"om_disable_all_campaigns":false,"footnotes":""},"class_list":["post-148","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/pages\/148","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/comments?post=148"}],"version-history":[{"count":0,"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/pages\/148\/revisions"}],"wp:attachment":[{"href":"https:\/\/vapesaler.com\/cs\/wp-json\/wp\/v2\/media?parent=148"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}