Support

Customer cannot change the item in the order once payment is completed. Please contact our customer service to help change it for you. However please note we can only help to change the item before the package is being processed by the shipment company. If there is any price difference, we will either refund it for you after the order is shipped out or ask you to pay for it if the new item is more expensive. We can only arrange shipment once we receive the complete payment.

Customer can disregard an unpaid order if you do not want it anymore. After payment is completed, customer can contact our customer service to help cancel the order before it is being processed by the shipment company. Once the package is shipped out, no one can cancel the order in such cases.

Vapesaler offers shipping methods that can reach most countries in the world. However please firstly make sure E-cigarettes and E-liquids are permitted to be imported in your country. Add items to your cart and you can check all the available shipping methods after filling in your delivery address during checkout.

We offer free shipping only for some areas， At present we only offer shiping via registered air mail for free. Customer can check the shipping fee information during checkout.

With most orders we can arrange shipment within 48 hours after we receive complete payment.If unfortunately the item purchased is not in stock, our customer service will contact you to inform you of the estimated dispatch time and offer solutions.

With most orders we can arrange shipment within 48 hours after we receive complete payment.If unfortunately the item purchased is not in stock, our customer service will contact you to inform you of the estimated dispatch time and offer solutions.

The item stock availability can be updated and changed at any time due to the popularity and/or supply constraints of some of the products.If the item becomes restocking, we advise to give the item 3-7 more working days for process.
If the item becomes out-of-stock, we advise to choose a replacement on the website or consider to cancel the item to get a refund.Please feel free to contact our customer service to inform us of your decision.

Please note there can be delay between scanning event and the shipping company’s updated information online.

However it doesn’t mean we haven’t sent the package out if the tracking result is the number cannot be found or there is an electronic information received on the tracking site. We receive the tracking unmber after the package is sent to the shipping company. In this situation, we advise to track the parcel online again a few days later. If this status lasts more than three working days after you receive the tracking number, please contact us and we will help you check the status with shipping company.

If you meet any of the above situation, please fellow below steps:

*Check the status of your order on Vapesourcing, and see if you received any emails from Vapesourcing about the order. It’s possible we split your order into more than one delivery to speed things up.

*Contact our customer service to describ the issue in details: Provide your order number, clearly describe which item(s) is missing/incorrect/broken and provide some necessary photos or video to display the issue clearly. We can cross-check our inner records.

*Sometimes there can be a claim file from your local post office or shipping company required for the investigation and compensation. Once we confirm there is a mistake in arranging the order, we can offer a full compensation of the missing item(s).

*Assuming the incorrect/broken item(s) is/are still in warranty and was/were not physically damaged, you can return the item(s) to us according to our customer service’s advice. The compensation of return shipping fee will be conducted according to the details in our warranty and return.